Privacy Policy
Privacy and Cookie Policy
Effective Date: 1/1/2025
1. Introduction
Welcome to Charted Stitches Studio (“we,” “our,” or “us”). This Privacy and Cookie Policy explains how we collect, use, disclose, and safeguard your information when you visit our website chartedstitchesstudio.com, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the “Site”). Please read this policy carefully to understand how we handle your personal data and use cookies.
We are committed to protecting your personal data and ensuring compliance with the General Data Protection Regulation (GDPR) and other relevant data protection laws.
2. Data We Collect
We may collect and process the following types of personal data:
Identity Data: Name, username, or similar identifier.
Contact Data: Email address, telephone number, billing address, shipping address.
Transaction Data: Details about payments to and from you and other details of products and services you have purchased from us.
Technical Data: IP address, browser type and version, time zone setting, operating system, and platform.
Usage Data: Information about how you use our website, products, and services.
Marketing and Communications Data: Preferences for receiving marketing communications from us.
3. How We Collect Your Data
We collect personal data in the following ways:
Direct Interactions: You may provide data by filling in forms on our website or by communicating with us by post, phone, email, or otherwise.
Automated Technologies: As you interact with our website, we may automatically collect technical data about your equipment, browsing actions, and patterns using cookies and similar technologies.
Third Parties: We may receive personal data about you from third-party services such as payment providers, analytics providers, and advertising networks.
4. What Are Cookies?
Cookies are small text files stored on your device (computer, smartphone, or other internet-enabled device) when you visit a website. They are widely used to improve website functionality, remember your preferences, and provide analytics data to website operators.
We use cookies to:
Improve the functionality and performance of our website.
Remember your preferences and settings.
Provide insights into how visitors use our site.
Deliver personalized advertisements and content.
Enhance security and prevent fraudulent activity.
5. Types of Cookies We Use
Necessary Cookies: Essential for the operation of our website (e.g., enabling secure login or shopping cart functionality).
Preference Cookies: Store information like language or region preferences.
Analytics Cookies: Collect information about how visitors interact with our website to help improve its performance.
Marketing Cookies: Deliver advertisements relevant to your interests and measure the effectiveness of marketing campaigns.
6. Third-Party Cookies
We may use third-party service providers that set cookies on our behalf to provide services such as analytics and marketing. For example:
Google Analytics: Tracks and reports website traffic and usage.
Facebook Pixel: Measures the effectiveness of advertising campaigns.
7. How We Use Your Data
We use your data to:
Process and fulfill your orders.
Manage your account and provide customer support.
Communicate with you regarding your orders, account, or inquiries.
Improve our website, products, and services.
Comply with legal and regulatory obligations.
Send marketing communications, where you have opted in.
8. Managing Cookies
You can control and manage cookies in several ways:
Browser Settings: Most web browsers allow you to manage your cookie preferences. You can delete or block cookies, but this may affect your experience on our website.
For instructions, visit your browser’s support page (e.g., Chrome, Firefox, Safari).
Cookie Banner: When you first visit our website, you will see a cookie banner. You can accept or customize your preferences regarding cookies.
Opt-Out Tools: Some third-party services, such as Google Analytics, offer opt-out tools that allow you to disable tracking.
9. Legal Bases for Processing
Under GDPR, we rely on the following legal bases to process your data:
Contractual Necessity: To fulfill the contract we are about to enter into or have entered into with you.
Legitimate Interests: For our legitimate interests (e.g., improving our services), provided your rights do not override these interests.
Consent: Where you have explicitly given consent for specific purposes.
Legal Obligation: To comply with a legal obligation.
10. Data Sharing
We may share your personal data with:
Service Providers: To assist with payment processing, shipping, marketing, and IT support.
Third-Party Tools: WooCommerce extensions, payment gateways, and analytics tools.
Legal Authorities: Where required by law or to protect our legal rights.
11. Data Retention
We will retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law.
12. Your Rights
Under GDPR, you have the following rights:
Access: Request access to your personal data.
Correction: Request correction of inaccurate or incomplete data.
Erasure: Request deletion of your data (“right to be forgotten”).
Restriction: Request restriction of data processing.
Portability: Request transfer of your data to another party.
Objection: Object to the processing of your data for specific purposes.
Withdraw Consent: Withdraw your consent at any time.
To exercise these rights, please contact us at hello@chartedstitchesstudio.com.
13. Data Security
We implement appropriate technical and organizational measures to safeguard your personal data against unauthorized access, alteration, disclosure, or destruction.
14. Updates to This Policy
We may update this Privacy and Cookie Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with an updated “Effective Date.”
15. Contact Us
If you have any questions about this Privacy and Cookie Policy, please contact us:
Charted Stitches Studio
Email: hello@chartedstitchesstudio.com
Website: chartedstitchesstudio.com/contact